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FAQ

What is Sublimation ?

Most hard based media utilise the sublimation printing technique. This is the transfer any image that has been created digitally either by scanning, digital photograph or custom image creation. Printed using special inks called sublimation inks onto paper and then placed under a heat transfer press on top of your substrate. The paper and substrate is heated until the inks turn to a gas and transfers the image onto the item you are making.

About Us

This web site is owned and operated by Original Digital Art who are completely dedicated to your total satisfaction. Original Digital Art is a successful family-run company with over 25 year's experience providing services to the private, corporate, school wear, work wear and sports wear markets. Our key values incorporate strengths associated with larger companies whilst maintaining our renowned “personal touch”. Support and sales teams are on hand to provide you with the very best personal service.

Ordering

The placing of an order by a client and the acceptance of that order by Original Digital Art brings into being a contract on the terms set out in the following paragraphs. In exceptional circumstances and entirely at its own discretion Original Digital Art may accept an order given orally by an existing or former Client who has in the past had notice of these terms. These terms shall apply equally to an order given and accepted orally. In the case of Original Digital Art accepting an order given orally, the Client shall confirm the order in writing as soon as practical. In the absence of written confirmation Original Digital Art will not accept liability for any error in executing the order which arises as a result of misunderstanding or mishearing caused by the order being given orally. Original Digital Art reserves the absolute right to refuse to accept any order whatsoever and for whatever reason, particularly in cases where Original Digital Art has reason to believe that acceptance and execution of the order will lead to a breach by it of the laws of obscenity, libel or copyright, or to the aiding and abetting or condoning of such a breach by any other party. Sizes quoted are not precise. It is the Client's responsibility to inform Original Digital Art at the time of ordering if any dimensions are critical.

The Client must accept that close colour matching is subjective and that totally accurate colour matching to 100% fidelity is rarely possible. However, Original Digital Art will endeavour to achieve the closest possible colour match within the limitation of materials and processes used. Where accurate colour matching is essential, the Client shall provide sample materials for use by Original Digital Art as colour matching guides. It shall be the responsibility of the Client to ensure that all materials presented for processing, printing, copying, duplicating, restoration or any other process of reproduction ("the Material") are free from any third party claims for breach of copyright or licence. By placing an order with Original Digital Art the Client certifies and warrants that: (i) no copyright exists in the Material; or (ii) the Client is the owner of the copyright in the Material and that any reproduction by Original Digital Art will not infringe the rights of any existing licensee: or (iii) the Client has the valid authority of the copyright owner (or of an existing licensee of the copyright owner) to authorise the reproduction of the Material as required by the order (iv) the Material does not contain anything which is obscene, blasphemous, libellous or otherwise unlawful. The Client acknowledges that the breach of copyright in the course of trade or business is both civil wrong and a criminal offence under the terms of the Copyright, Designs and Patents Act 1988.

The Client shall ensure that artwork sketches and specific copying material supplied by him or his agents shall be accurate, unambiguous and clearly legible. Proofs may be submitted for Client approval. Original Digital Art shall not be liable for any errors that have not been corrected by the Client. Client alterations, other than alterations arising from mistakes on the part of Original Digital Art, may give rise to an extra charge. Equally additional work caused by omissions or ambiguity in the Client's copy or instructions may also incur an additional charge. In either such case any additional charge shall be such reasonable amount as reflects the additional work which Original Digital Art has had to undertake. The completed materials produced by Original Digital Art shall correspond with the description referred to on the Order Form and with any approved sample, illustration, descriptive material or artwork save where such sample, illustration, descriptive material or artwork has been made available by Original Digital Art for illustrative purposes only. Metal, film, glass, computer disk and other materials used in the production or delivery of artworks shall remain the property of Original Digital Art. Such items when supplied by the Client shall remain and be handled as the Client's property.

Making A Purchase

If you have a PayPal account, you can pay directly from your balance or through a credit card linked to your account. If you would like to use PayPal you can either click on the PayPal link on the shopping cart page or follow the link to PayPal after you have filled in your address details. If you would like to pay by cheque please fill in your address details and select "cheque" as your payment method. Please print out a copy of the invoice at the end of the checkout process and send this with a cheque for the full amount made payable to Original Digital Art to, Original Digital Art, 63 Woolbrook Road, Dartford, Kent DA1 3RB, United Kingdom. Please allow 5 working days for your cheque to clear before the order is processed. In the event of a cheque not being honoured on first presentation for whatever reason, Original Digital Art reserves the right to charge an administration fee for each subsequent re-presentation of the cheque.

The price payable by the client for the order shall be in accordance with Original Digital Art's price list at the time of acceptance of the order. Original Digital Art reserves the right to alter its price list at any time and without notice. Original Digital Art reserves the right to make additional charges when completion of an order is requested in less than normal delivery times.

Shipping And Handling

Original Digital Art will use all reasonable efforts to select an appropriate method of delivery of the finished materials to the Client to comply with the Client's reasonable instructions and will inform the Client of the method of delivery and any additional cost at the time of the order. In cases where delivery is by first class post, or a delivery service chosen by the Client (apart from any delivery service operated exclusively by Original Digital Art) Original Digital Art will not be liable for any loss or damage occurring while the finished material is in transit.

Original Digital Art will take all reasonable care in the handling and processing of all materials belonging to the Client. Original Digital Art's liability for loss of or damage to the Client's materials, shall be limited to such loss or damage which was reasonably foreseeable at the time the order was placed. The Client is advised to insure all such material against risks associated with delivery. Where original materials are deposited with Original Digital Art it shall be the Client's responsibility to inform Original Digital Art of the value of such materials either before or at the time of deposit. If the Client fails so to inform Original Digital Art, Original Digital Art's liability for loss of or damage to any such materials shall not exceed £50 per item.

Where original materials are submitted to Original Digital Art on computer disk or other electronic or digital erasable media of which the Client does not have another copy, the Client shall inform Original Digital Art of that fact either before or when the materials are submitted. If the Client fails so to inform Original Digital Art. Original Digital Art's liability for loss of or damage to any such materials shall not exceed £50 per item. Original Digital Art shall not be liable for any loss or damage suffered by the Client or any third party through any reasonable or avoidable delay in completing the order howsoever caused.

Delivery Schedule

Dates/Times stated for completion of the order are a guide only. If you wish to receive your order by a specific time please ask for written confirmation of our agreement. This notice does not affect your statutory rights relating to the supply of goods and services. Please contact your local Trading Standards Office or Citizens Advice Bureau for further information. Original Digital Art will normally send your order to you in 14 business days. You must inform Original Digital Art within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. The Client agrees that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Image Submission?

Standard digital image formats can be used, i.e. jpg, tif, psd, etc, but the better quality and resolution, the better the end result. Original prints or photographs can also be submitted using our By Post service.

By Email:  To submit your images by email, please follow the following recommendations:

    • Identify the product and quantity of item you wish your image to appear on.
    • Please email your digital image to oda@od-art.co.uk.
    • You must hold the copyright to any submitted image. See Terms & Conditions for further reference and legal position.
    • Include a delivery address, contact details and any special instructions.
    • You will be emailed a quote to complete the request.

By Post: If you have a photograph, picture or drawing, but no access to a scanner.

    • Identify the product and quantity of items you wish your image to appear on.
    • Your item must not exceed the maximum size A4 (297mm x 210mm).
    • Include a delivery address, contact details and any special instructions.
    • Do not bend or fold your item and ensure it is securely packaged.
    • Post your items by recorded delivery to: Original Digital Art, 63 Woolbrook Road, Dartford, Kent DA1 3RB.
    • All items will be handled with care and securely returned by recorded delivery.
    • You will be emailed a print ready draft and associated pricing to complete the request.

Order Quantities?

Although we do not operate a minimum order quantity, we do have a maximum quantity of 100. If you require more than 100, then please email your requirement to oda@od-art.co.uk

Can you help with my design?

We do not expect our clients to be au fait when creating the right image for your desired media. This is an area where our personal attention to your requirement comes to the fore front. We are able to advise on the suitability of product, creative design, image correction, etc, so that all work meets your requirement for a high quality end product.

Not found the answer?

feel free to contact our customer service for free support

07889.377.978