All of our products are made to order. We want to make sure you love your order and if for any reason you are not fully satisfied and as long as you contact us within 30 days of receiving your order, we’ll provide a solution. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and send to returns@od-art.co.uk. This quick and simple step will help us to provide a speedy resolution.

The return address for all items is the Original Digital Art address. If Original Digital Art’s address is not used as the return address, you would become liable for any returned shipments you receive.

Wrong Address: If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our address. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed: Deliveries that go unclaimed are returned to our address and you will be liable for the cost of a redelivery to yourself or your end customer (if and as applicable).

Returned by Customer: It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at Original Digital Art or relevant store owner expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense for a product in another size.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

• the supply of goods that are made to the consumer’s specifications or are clearly personalised;
• sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons,

therefore, Original Digital Art reserves rights to refuse returns at its sole discretion.

Damaged/Quality Issues: For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

Items Damaged in Transit: If any items were damaged in transit, your rights will be affected unless you report it to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier’s delivery note accordingly. Subject to our Terms & Conditions, once the damaged goods are received back at our distribution centre, we will issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs. If immediate replacements are required, we will invoice you for these goods.

Faulty Items: We offer a 30-day warranty on all non-machinery items. Items returned under warranty should be received in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

All returned items will be fault verified, and if a returned item is found not to be faulty by our technicians, we will return the item to you. In this instance you will be liable for the return carriage. If immediate replacements are required, we will invoice you for these goods.

Incorrect items: If you have received the incorrect items, we require notice as soon as possible. We will then arrange for goods to be returned to us. Once the goods have been received back by us and inspected, we will issue replacement items. If immediate replacements are required, we will invoice you for these goods.

Returns

If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 48 hours of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you have informed us that you wish to return goods, you have 7 calendar days to do so, at your own expense. Once the item is received by us, we will issue a full refund for the product to your original payment method, subject to a restocking charge of 20%.

You are responsible for the cost of returning the goods to us. If you choose to return goods to us yourself, you must use a tracked delivery service. Any returned goods lost in transit will not be eligible for refund or exchange.